Due to the nature of our products, Crystal Lake Publishing does not accept returns or offer refunds on orders placed directly through our website.

If you purchased your item through a third-party retailer—such as Amazon, Barnes & Noble, or another bookseller—please refer to that retailer’s own return and refund policy, as returns for those orders must be handled directly through them.

If you received a damaged or defective item purchased directly from crystallakepub.com, please contact us for assistance.